Website Privacy Policy

 

This privacy policy (“policy”) will help you understand how Awakened Counselling (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use awakenedcounselling.com.au (“website”, “service”.)

1. We respect your privacy 

a)     Awakened Counselling respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). 

b)     "Personal information" is information we hold which is identifiable as being about you. 

2. Collection of personal information

a)     Awakened Counselling will receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. 

b)     You may provide information such as your name, phone number, address, email address and payment information to enable us to send information, provide updates and process your service request.

c)     Additionally, we may also collect any other information you provide while interacting with us. 

3. How we collect your personal information

a)     Awakened Counselling collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. 

4. Use of your personal information 

a)     Awakened Counselling collects your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

b)     Awakened Counselling may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

5. Security of your personal information

a)     Awakened Counselling will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

b)     Awakened Counselling will store personal information you provide on secure third party servers. Awakened Counselling is not responsible for the privacy polices or practices or storage security of any third party provider. We cannot guarantee the security of any information that you transmit to us, or receive from us and exchange of information is carried out at your own risk. 

 

6. Links to other Websites

a)     Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Awakened Counselling is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

 

7. Website Privacy and Analytics

a)     This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

b)     This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

c)     This website collects personal data to power our site analytics, including

  • Information about your browser, network and device

  • Web Pages you visited prior to coming to this website

  • Your IP address

    This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

 

8. Cookies

a)     This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses

·       These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

·       These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

  

9. Complaints about privacy

a)     If you have any complaints about our privacy practices, please feel free to send in details of your complaints to belinda@awakenedcounselling.com.au. We take complaints very seriously and will respond within 5 business days after receiving written notice of your complaint.

10. Changes to this Policy

a)     Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.